Terms and conditions

Postage

Postage is free to UK on orders of £10 and over.*

International terms detailed here

Please note that orders may be dispatched as several packages for postal reasons due to weight and postal compensation reasons.

Although we always aim to deliver within a couple of days please allow 15 working days from notification of dispatch for UK.

Terms

• A customer has the right to cancel their order, at any time prior to payment being made without giving reason.
• A customer may return any item within 7 working days of receipt, for a full refund less any postage charges incurred by EmpireGameStore.
• Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. In the case of damaged goods, these may be returned for a replacement.
• We will make every effort to replace damaged goods but if replacement is not possible we will make a refund.
• The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods.
• The goods must be returned in the condition that they were first supplied.
• Please include a covering letter explaining the reason that the goods are being returned and your full name and address.
• The customer will be refunded within 30 days of cancellation, where refund is applicable.
• Your statutory rights are not affected.

If you would like the added security of recorded postage on your order you can add it at the checkout.

Regarding pictures

All pictures are for illustration purposes to give you an idea of what the finished product can look like, most models do not come assembled or painted. If in doubt or you have any questions regarding this please feel free to contact us.