Terms and conditions

Postage

Postage is free to Europe addresses on orders of £10 and over.*

Other International addresses will be charged a 10% surcharge on full order value, this will be payed via a Google Checkout invoice which will be sent to you. Items will not be dispatched until payment has been made.

Please note that orders may be dispatched as several packages for postal reasons due to weight and postal compensation reasons. IMPORTANT: This includes army box sets. In the case of army box sets that go over 2kg including packaging, some models will be taken out of the army box and sent as a separate package to keep within postal weight restrictions.

Although we always aim to deliver within a couple of days please allow 28 days for international items to arrive.

VERY IMPORTANT: Royal Mail will not accept responsibility for losses to international items sent by normal airmail. This means that if your package is lost there is nothing we can do about it. This is a very rare occurrence but we would recommend adding airmail signed for service which covers you in the event of loss. We provide free airmail postage which covers the actual postage based on weight of the product but not insurance in the event of loss. Signed for service insurance costs £3.50 and can be added here there is also an option to add service at the checkout when you come to pay for your order.

International Signed for Service £3.50

Terms

A customer has the right to cancel their order, at any time prior to payment being made without giving reason.
A customer may return any item within 7 working days of receipt, for a full refund less any postage charges incurred by EmpireGameStore.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. In the case of damaged goods, these may be returned for a replacement.
We will make every effort to replace damaged goods but if replacement is not possible we will make a refund.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods.
The goods must be returned in the condition that they were first supplied.
Please include a covering letter explaining the reason that the goods are being returned and your full name and address.
The customer will be refunded within 30 days of cancellation, where refund is applicable.
Your statutory rights are not affected.

Regarding pictures

All pictures are for illustration purposes to give you an idea of what the finished product can look like, most models do not come assembled or painted. If in doubt or you have any questions regarding this please feel free to contact us.